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Chris Palermo

Cisco
Team Collaboration Strategy & GTM Lead, WW Sales
Chris Palermo is a manager within Cisco's Global Collaboration Sales group where he serves a number of key roles. One of his primary roles revolves around helping collaboration sellers tell the enterprise story of meetings and team collaboration to their customers.  Palermo joined Cisco in 2010 to help create and drive the services around Cisco's social collaboration product at the time, WebEx Social.  Palermo helped shift the services within the group from being technology-centric to being more focused on the "people" and "process" sides of technology deployments. This shift in approach has resulted in the creation of high-value services that cater to the strategic and cultural areas that impact technology adoption & absorption in the enterprise. Palermo's areas of expertise within collaboration include business process redesign, asynchronous & synchronous collaboration tools, use cases, voice of the user/customer, time & motion studies, adoption & change management.

Prior to joining Cisco, Palermo spent twelve years with global management consulting firm, Accenture, where he was one of the founding members of their Portals, Content, and Collaboration group.  As an executive in that group, Palermo helped enterprise customers with their transition from the static Web 1.0 to the dynamic Web 2.0, with a focus on enterprise portals, enterprise content management, and collaboration tools.  He has continued this evolution at Cisco, where he now helps guide and promote the value of customers transitioning to the emergent world of virtual, continuous teamwork, driven by video meetings, messaging, file sharing, and white boarding.