CloudEXPO | DevOpsSUMMIT | DXWorldEXPO

The Digital Customer Journey in Fintech and Beyond

Digital Transformation is much more than a buzzword. The radical shift to digital mechanisms for almost every process is evident across all industries and verticals. This is often especially true in financial services, where the legacy environment is many times unable to keep up with the rapidly shifting demands of the consumer. The constant pressure to provide complete, omnichannel delivery of customer-facing solutions to meet both regulatory and customer demands is putting enormous pressure on organizations of all sizes and in every line of business. Fintech is a constant battleground for this technology expanding trend and the lessons learned here can be applied anywhere. Digital transformation isn't going to go away and the need for greater understanding and skills around managing, guiding, and understanding the greater landscape of change is required for effective transformations.

This session will explore the core challenges that face every organization looking to transform and embrace digital experiences for their customers. From the shift in culture, to the need for new tech, to the technical debt load that will be incurred, we will cover all of them. Through the talk we will see ways in which others have mitigated and addressed them to facilitate complex and complete digital transformation, and ways in which they have failed and why. Participants will leave with a better vision for what constitutes digital transformation and how to embrace and deliver on this need in their own organizations. No technical skills are required, but a general technical understanding is assumed for participants.